Samsung appliance
repair where the appliance stands: when a Samsung fridge, dishwasher, washer, dryer, stove or oven shows a code
or quits, a technician comes to you. King Valley covers King City,
Kleinburg and nearby communities, and a gas stove or dryer is repaired by
TSSA-certified gas technicians.
Samsung dryer, fridge, washing machine and dishwasher repair
Samsung Canada currently
sells all six appliance types we repair. Each card uses Samsung's own series names and lists faults rooted in
the way Samsung designs that appliance.
Samsung fridge
repair
Bespoke AI, Family Hub, Twin
Cooling Plus, Dual Auto Ice Maker
On Samsung French door fridges,
warm air slipping past the ice bucket seal, a left door out of line or a dispenser flap held open turns into
frost and a frozen bucket. Samsung warns against forcing the bucket out or using a hair dryer.
Sheet of ice over the ice maker
22E or 21E: a fan iced over or stalled
Dispenser flap frozen open, letting warm air in
Samsung stove
repair
Slide-in and freestanding
electric, induction, gas, Pro-Style
An underlined u on a Samsung
induction zone means no suitable pan was detected. If your Samsung electric slide-in range is listed in Health
Canada recall RA-75974, over knobs turned on by accident, Samsung Canada supplies free knob locks.
Induction zone switching off after a minute
Cracked glass top over a radiant element
Igniter clicking on until the burner dries out
Samsung oven
repair
Flex Duo, Air Fry, NV51
single and NQ70 double wall ovens
A Samsung oven that lights up
but never warms may be in demo mode, shown as tESt or tE5t. Gas burners still light in that mode, which makes
it look like an oven fault. A truly cold oven points to the element, igniter or relay.
-dE- or -dC-: Flex Duo divider not seated
C-24: overheating with the rear vent covered
Hidden bake element or igniter not heating
Samsung
dishwasher repair
DW80 StormWash, AutoRelease
door, DW90F AI Wash
Samsung dishwashers halt with LC
as soon as the base pan senses moisture, even from detergent foam. Drain trouble shows as 5C, and Samsung's
own first steps are cleaning the filter, the sump and the drain hose connections.
LC: moisture in the base pan
4C: supply valve shut or pressure too low
HE or tE: water heater or sensor fault
Samsung dryer
repair
Electric DVE, gas DVG45B,
heat pump DV25, Bespoke AI
Samsung links its HE and tE
dryer codes to a clogged lint screen or vent, and models with a Vent Blockage test report C80 or C90. A dryer
that tumbles cold needs the heater and thermal fuse checked.
9C1: low voltage, often from an extension cord
Thermal fuse blown after running hot
dO or dC: door switch not sensing a closed door
Samsung washing
machine repair
ActiveWave and Pet Care top
load, Super Speed front load, Bespoke AI Laundry Combo
Some Samsung displays tell
faults apart by letter case: a lowercase dc means an unbalanced load, an uppercase dC a door that is not
locked. Sd or SUd only means too much detergent, and Cb is a calibration run with the drum empty.
Lid or door lock not confirming: dC
Pump filter blocked: nd or 5C
Hot and cold hoses swapped: 4C2
Codes on the display
Samsung error codes and the parts behind them
Seven Samsung codes worth
knowing, with Samsung's meaning and what gets measured on the visit. Washer codes follow Samsung's US list, the
rest Samsung Canada's.
dC
Washer, front or top load
The washer cannot confirm that the
door or lid is closed and locked.
What we check: Laundry
caught at the seal, the latch hook, the door lock assembly's switch and actuator, and the wiring between the
lock and the main board.
HE
Dryer
A heating error: the dryer is
running too hot. Samsung adds that low supply voltage can weaken heat on electric models.
What we check: Airflow
through the vent run, heating element resistance, the thermal fuse and high-limit thermostat, and voltage at
the terminal block.
9C1
Dryer
The supply voltage is abnormal.
Samsung wants the dryer on its own circuit with no extension cord.
What we check: Voltage
at the outlet and terminal block, cord connections on electric models, and the power section of the main
board.
4C
Dishwasher
Water pressure or water temperature
at the inlet is too low. Samsung also says not to use FloodSafe hoses on its dishwashers.
What we check: The
shut-off valve under the sink, the inlet valve coil and its screen, and the temperature of the water arriving
in the tub.
22E
Fridge
The fan on the fridge side has a
fault. A door left open can set it off.
What we check: Ice
on the fridge evaporator behind the rear panel, fan motor voltage and spin, the defrost heater and the defrost
sensor.
21E
Fridge
The freezer fan has a fault: it may
be iced over, the motor may have failed, or a door was left open.
What we check: Freezer
fan blade and motor, frost on the freezer evaporator, the door gaskets, and the defrost circuit that should
melt that frost.
-dE- / -dC-
Flex Duo range
The Flex Duo divider is not seated
where the switch at the back can detect it.
What we check: Divider
position (third slot from the top on electric and dual fuel, fourth on gas), then the divider switch and its
wiring.
Samsung Canada asks fridge owners not to
unplug or press buttons to clear a code before service, so leave it showing; for a range or wall oven code, turn
it off and on with the Power button, then try the breaker for 30 seconds. Owners still inside Samsung's warranty
period should contact Samsung before anyone else.
Why book us for Samsung
What we bring to Samsung appliance repair
Samsung appliances have
quirks of their own, and these four shape how a King Valley visit goes.
The code is the
first clue
A code still on the screen
tells the technician which fan, sensor or heater to test first. That is why Samsung asks owners not to
clear fridge codes by unplugging before service.
Rating labels
found fast
On a Samsung fridge the
rating label is inside on the left wall, with a second one outside at the bottom left. Dishwasher model
numbers start with DW on the door rim, and a range serial runs 15 characters on the oven door frame.
Ice maker frost
traced to the cause
Thawing a frozen Samsung
ice bucket without stopping the warm air brings the frost back. The technician checks the ice bucket
gasket, the left door alignment and the dispenser flap, the causes Samsung itself names.
Gas and dual
fuel models
Gas work on Samsung
slide-in and Pro-Style ranges, NX60 freestanding gas ranges, the dual fuel Flex Duo and DVG45B dryers is
done by TSSA-certified gas technicians, and the price is yours to
approve first.
How a
Samsung booking unfolds
1
Tell us the symptom
Call or use the form. The
model number from the appliance label helps us bring the right parts.
2
Choose a time
Calls before noon can
usually be seen the same day. Otherwise we book the next open slot.
3
Diagnosis and price
The technician tests the
appliance and quotes the repair. Nothing goes ahead until you approve.
4
Repair with warranty
Say yes to the quote and
we deduct the diagnostic fee from the total. The finished repair stays under warranty for 90 days.
Two locations
Samsung appliance repair in King City and Kleinburg
Choose the location nearest
you for its local number and the communities it serves.
What
makes the fridge side of a Samsung warm while the freezer stays frozen?
A Samsung fridge section warms
while the freezer stays cold when its own evaporator ices over or its fan stops, since Twin Cooling Plus
models cool each side separately. The evaporator is the cold coil behind the rear panel; we look for frost
there, listen for the fan and force a defrost from service mode to test the heater and sensor. Before
calling, check that food is not blocking the vents, the setting is about 4 °C and the gaskets seal all
round.
Does the
test button on a Samsung ice maker fix it when the ice stops?
Sometimes, the test button on a
Samsung ice maker clears a stalled cycle: held until it chimes, it runs a fill and harvest test of about
six minutes. The button may sit behind the ice bucket. If no ice drops and no water flows, check that the
Ice Off icon is not lit, then allow 8 hours. Past that, we test for a frozen fill tube, an iced-over ice
compartment, a dead water inlet valve or a failed ice maker assembly.
What
does the LC code on a Samsung dishwasher mean?
A Samsung dishwasher shows LC when
its leak sensor finds moisture, and on Waterwall models the same code can point to a blocked water
reflector. Switch it off, look for foam from hand soap or too much detergent, and give the base time to
dry before the next cycle. If LC comes back, we trace the water: door gasket, sump seal, hose joints and
the drain pump housing, then test the sensor itself.
Why does
my Samsung washer show 4C instead of filling with water?
Water is not entering a Samsung
washer properly when 4C appears: the fill error stops the cycle before washing can start. Open both taps
fully, make sure the hot and cold hoses sit on the right inlets without kinks, and clean the small screens
where they attach; Samsung also advises against FloodSafe hoses. If water still will not come in, we meter
both inlet valve coils and check the water level sensor, the pressure switch that signals a full tub.
Is it
worth paying to fix a Samsung fridge that is out of warranty?
Usually, yes, a Samsung fridge out
of warranty is worth fixing when the fault is a fan, defrost part, ice maker, sensor or control board.
Those parts are replaced in your kitchen. A failed compressor or a refrigerant leak is different: we
confirm it and tell you, and the digital inverter compressor carries Samsung Canada's 10-year parts term,
so check whether yours is still covered. Weigh the quote against age too, since Consumer Reports puts most
fridges at 10 to 14 years.
What do
the SE and 5E codes mean on a Samsung washer?
Both SE and 5E are drain errors on
a Samsung washer: Samsung lists them alongside 5C, SC and nd for water that is not leaving the drum. The
form shown depends on the display. Check the drain hose for kinks, then empty a front loader through the
drain tube into a shallow pan and clean the debris filter, which Samsung advises at least monthly or about
every 40 washes. If water stays, we check for a jammed impeller or failed drain pump.